Frequently Asked Questions
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How do I know that the autographs are authentic?
My Sports Heaven only sells autographs from the most reputable companies in the Sports Memorabilia business. We
are distributors of Steiner Sports, Upper Deck, Mounted Memories, and Tri Star Productions, each of these companies have
contracts with the athletes and deal with them directly. Some examples of the athletes they represent are:
Steiner Sports (Hank Aaron, Derek Jeter, Muhammad Ali) Upper Deck (Michael Jordan, Tiger Woods, Lebron James)
Mounted Memories (Dan Marino, John Elway) TriStar (Roger Clemens, Bart Starr). These companies bring
the athletes in to sign the products, and we purchase directly from them to avoid any questions as to the authenticity.
Each listing will state which company produced the piece, and what type of certificate of authenticity and tamper proof hologram
it comes with.
If you are unfamiliar with the companies we've mentioned please visit their websites:
The two companies that we use for third party authentication are OnlineCoa and Global Authentic Inc. (GAI). They
provide an online database, with matching serial numbered tamper proof holograms on the items, where the item information
and a picture of the item (OnlineCoa) is stored. You can view each of these companies at:
How can I pay for my item?
Online purchases can be made using all major credit cards (Visa, MC, AE, Discover), or you may call 1-877-987-3635
to place a phone order. We also accept Paypal payments, our address is mysportsheaven@earthlink.net . You may also send a money order/cashiers check or personal check (5-7 business days to clear), please
call us or email us at questions@MySportsHeaven.com if you have further questions about payment.
What if I have a question that is not answered in this section?
If we have not successfully answered your question in this section, feel free to email us at questions@mysportsheaven.com or call us at 1-877-987-3635, we would love to hear from you.
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Frequently Asked Questions
How do I know it is safe to order from this site?
Our website is a Verisign Protected Site (Click Icon on Homepage to Verify). All information is
protected using SSL encryption.
My Sports Heaven is also a Square Trade Member
as well as a Reliable Merchants Member. These two organizations provide third party mediation in case
buyers are unhappy with a purchase or do not feel they have been treated fairly. Anotherwords, if you are not happy
with a purchase from My Sports Heaven, and feel we have not resolved the problem to your satisfaction, you can contact
one of these two companies to help resolve the problem.
Also, if you purchase using PayPal or a Credit Card you can contact your
service provider and they will hold the funds until the problem is resolved.
What if I am not happy with my purchase or it arrives damaged, can I get a
refund?
If you receive your merchandise and it is damaged, contact us within 5 business days and your item will be replaced
or you will receive a full refund. Call (877) 987-3635 or email returns@mysportsheaven.com .We will try to replace the merchandise first, however if it is a unique piece that cannot be replaced we will give a full
refund to the customer. All of our merchandise is sent with insurance, so any damage that occurs during transport needs
to be reported to us as soon as possible so we can contact the carrier.
If you receive your order and you are simply unhappy with the purchase, you must contact us within 5 business days to
receive a refund. You will receive a refund for the cost of the merchandise, but you will be responsible for all shipping
charges.
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